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Clinical Pilates Gym
Frequently Asked Questions

Client information / FAQ

Your Experience at PERFORM

During your first consultation at PERFORM Physio + Pilates your physiotherapist will conduct a thorough assessment and examination of your condition and talk to you about your concerns and goals that you wish to achieve.

Our Physiotherapists are highly skilled in the ability to diagnose, identify causation, facilitate recovery, and fully rehabilitate and recondition.

Our care and rehab is grounded in science and supported by evidence, treating every client as an athlete, ensuring complete recovery and optimal performance. We relieve pain, restore movement and optimise strength and function so our clients can achieve their health and wellness goals and Perform better.

We use our hands and manual treatment to relieve pain.
We use Pilates to restore movement.
We use exercise to strengthen and recondition.

So you can Perform.

Do I Need a Referral?

No you don’t need a referral. Physiotherapists are primary contact practitioners so you don’t need a referral to see us. We will however collaborate with your other health care professionals as required.

A GP referral is necessary only if you have a WorkCover or TAC claim or are a DVA or EPC client.


We are consulting from:
- Monday - Friday 7:30 AM - 8:00 PM
- Saturdays 8 AM - 1 PM

Cancellation Policy

We understand that life is busy and sometimes our plans change. With this in mind we kindly ask that you give us at least 6 hours notice if you are unable to attend your appointment. Otherwise a cancellation fee of the full consultation fee will apply.

Do you Treat WorkCover, Veterans Affairs and TAC Patients?

Yes we do. Please be aware that until we have confirmation that your WorkCover claim has been accepted or that you have reached your TAC medical threshold you will still need to pay for your consultation. We bill TAC and WorkCover directly for all treatment once you have provided a claim number however, there is a gap fee to cover the rest of the consultation fee.

Private Health Rebate

Private health care rebate is available for clients who have Private Health Care with extras. HICAPS simplifies the private health fund claim process, allowing you to conveniently swipe and claim your private health rebate at the time of transaction through the EFTPOS terminal.

Payment Options

Cash, EFTPOS and credit card facilities are available.

Is Parking Available?

Yes, street parking is available in front, surrounding streets and across the road off Westley Ave. See Our Location under About Us in top menu for more details.

Finding Us

Providing Physiotherapy and Clinical Pilates to Ivanhoe, Ivanhoe East, Alphington, Fairfield, Eaglemont, Heidelberg, Viewbank, Rosanna, Macleod, Watsonia, Yallambie, Greensborough and surrounds. See Our Location under About Us in top menu for more details.

With our new state of the art Physiotherapy, Clinical Pilates and Strength and Conditioning studio that has been designed to offer clients with a comfortable treatment space, clinical pilates with the state of the art Allegro 2 Reformer.


Can be viewed here.

For more information, visit www.privacy.gov.au

Have More Questions?

Feel Free To Ask Anything